The Business Value of Customer Experience - Kerry Bodine, at USI

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USI Events

USI Events

6 yıl önce

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Customer experience has become a top strategic imperative for today’s leading brands. But in order to reap the benefits of improved customer relationships, executives need to understand how effective, effortless, and enjoyable experiences drive specific business results - and how their organizations must change in order to deliver them.
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YORUMLAR: 9
Kiran Varri
Kiran Varri 14 gün önce
Insightful presentation 🙌🤩🎯 The 3 Es : Effective / Easy & Enjoyable 👌
Debra Farmer
Debra Farmer
Well done - interesting presentation.
Pruthvi Fernandes
Pruthvi Fernandes 2 yıl önce
The full-proof formula to master CX strategy - Well explained by Rajat Chawla on Engati CX :
GeorgetheArchitect
GeorgetheArchitect 2 yıl önce
Using stock outperformance as a measure of CX? Really? What a crock of $h%t! This is how BS is spread. And, oh her example of customer experience is Uber. How fantastic!
ISITMALI HAVUZU DENEDİM! #shorts
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