Multichannel VS Omnichannel Customer Experience | What's The Difference?

  görünümler 49,260

Your Customers Shoes

Your Customers Shoes

4 yıl önce

Multichannel Versus Omnichannel Customer Experience. What's The Difference? Let me show you some real life examples to demonstrate how this can impact your customer experience.. We look at Warby Parker, RayBan and Area 51 Extreme Air Sports.

ABOUT ME:
I am a Customer Experience Consultant, Educator and Designer. This TRshow channel is where I share my experiences as a customer so that I am able to help businesses understand how their customers think , search, shop and interact with their brands. Additionally, I film product and website reviews which cover the entire customer experience; researching the product, purchasing and shipping, unboxing, initial impressions and full product reviews one month later.

If you are interested in having your products, website or physical location reviewed by me, please visit my site at www.yourcustomersshoes.com to purchase these services. You may also click the link below titled 'Your Customers Shoes Store'. Please subscribe to be notified when I post new content.

To learn more about Customer Experience Design, please visit my blog or podcast.

Thanks for Watching.

SUBSCRIBE FOR MORE:
If you liked this video, please give it a thumbs up and subscribe to be notified of new videos.

OTHER VIDEOS:
What Is It Like To Be Your Customer?: trshow.info/watch/9uLDnBHlung/video.html
Customer Experience Vs Customer Service: trshow.info/watch/KNBZxYAKet8/video.html
What Is A Customer Experience?: trshow.info/watch/TjW4ludbGKY/video.html
DIY Customer Experience: trshow.info/watch/53J4MmbLwVQ/video.html

HELPFUL LINKS:
WEBSITE: yourcustomersshoes.com
BLOG: yourcustomersshoes.com/blog
PODCAST: yourcustomersshoes.com/mypodcast
MY STORE:: yourcustomersshoes.com/shop

MORE YOUR CUSTOMERS SHOES ONLINE:
---------------------------------------------
♥ FACEBOOK: yourcustomer...
♥TWITTER: yrcustomershoes
♥ INSTAGRAM: yourcustome...
♥ LINKEDIN: www.linkedin.com/in/yourcusto...
♥ GOOGLE+: plus.google.com/u/0/104747124...

To Your Success,

Elle Robertson
Customer Experience Designer (CXD)
Your Customer's Shoes
www.yourcustomersshoes.com
Engineering Customer Loyalty

YORUMLAR: 27
Your Customers Shoes
Your Customers Shoes 3 yıl önce
Thank goodness. I missed it while filming the video, but Warby Parker did have the link to download their app. It is shown in the video around the
Pawan Roy
Pawan Roy 2 yıl önce
Absolutely amazing. Loved the way how you kept it simple and on the topic, coupled with real examples. Awesome.
Nissan Thapa
Nissan Thapa 2 yıl önce
That was worth watching 25 minutes, You nailed it! Subscribed!
HJ C
HJ C 3 yıl önce
Again, well done in differentiating the two. Good luck!
Alessio Isgro
Alessio Isgro 2 yıl önce
Best and useful video ever, thank you!
PHILL MOO
PHILL MOO 2 yıl önce
Good info, thanks!
Sebastian Ryan
Sebastian Ryan 2 yıl önce
god blass u.. thank u for sharing such a wonderful video
Ayesha Abbasi
Ayesha Abbasi 2 yıl önce
Really informative ! Thumbs up from Pakistan
Mitch Murray
Mitch Murray Yıl önce
On a sidenote fyi sunglasses no matter the brand are all made by basically the same company in China called Luxottica.
aPrimarySource
aPrimarySource 3 yıl önce
Lol the download our app link was there
Harsh Mahajan
Harsh Mahajan Yıl önce
check out
MartinVano
MartinVano 2 yıl önce
Hello
The Future of Omni-Channel Retail: Emily Culp of Rebecca Minkoff
18:02
Customer Service Vs. Customer Experience
15:22
Valuetainment
görünümler 1 Mn
Diss Turkey S2B1 - Sosyal Medya Çukuru
18:00
Berfu Yenenler
görünümler 75 B
HAVUZA SON DÜŞEN KAZANIR!! (HALAT YARIŞMASI)
13:44
OMNICHANNEL vs MULTICHANNEL: Key Differences!
4:59
OmniChannel In Salesforce with Examples - 2020
29:17
Salesforce Exclusive
görünümler 56 B
Multi-Channel vs. Omnichannel Marketing
3:08
Valentina Usquiano
görünümler 84 B
7 Customer Service INTERVIEW QUESTIONS and Answers
16:16