Multichannel Versus Omnichannel Customer Experience. What's The Difference? Let me show you some real life examples to demonstrate how this can impact your customer experience.. We look at Warby Parker, RayBan and Area 51 Extreme Air Sports.
I am a Customer Experience Consultant, Educator and Designer. This TRshow channel is where I share my experiences as a customer so that I am able to help businesses understand how their customers think , search, shop and interact with their brands. Additionally, I film product and website reviews which cover the entire customer experience; researching the product, purchasing and shipping, unboxing, initial impressions and full product reviews one month later.
If you are interested in having your products, website or physical location reviewed by me, please visit my site at www.yourcustomersshoes.com to purchase these services. You may also click the link below titled 'Your Customers Shoes Store'. Please subscribe to be notified when I post new content.
To learn more about Customer Experience Design, please visit my blog or podcast.
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What Is It Like To Be Your Customer?: trshow.info/watch/9uLDnBHlung/video.html
Customer Experience Vs Customer Service: trshow.info/watch/KNBZxYAKet8/video.html
What Is A Customer Experience?: trshow.info/watch/TjW4ludbGKY/video.html
DIY Customer Experience: trshow.info/watch/53J4MmbLwVQ/video.html
MY STORE:: yourcustomersshoes.com/shop
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To Your Success,
Customer Experience Designer (CXD)
Your Customer's Shoes
Engineering Customer Loyalty