Customer Experience Matters (Temkin Group Video)

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TemkinGroup

5 yıl önce

This high-energy video from Temkin Group provides rich insights into why customer experience is so important. And it shares a secret or two along the way...

YORUMLAR
Kimberly Misquitta
Kimberly Misquitta Aylar önce
This is helpful! Chatbots really does optimize customer experience! Did you know that businesses annually spend $1.3 trillion on handling customer queries? Chatbots can reduce this by 30%. Kickstart your chatbot journey with a free demo with Engati - s.engati.com/2r5
Janhavi Parab
Janhavi Parab 2 aylar önce
The crucial role of leadership is to anticipate the needs of the customer and serve memorable experiences. Jeanne Bliss, talks about the need for finding the right balance between effective leadership and customer experience. Read more here trshow.info/watch/lA4eVKb6J9M/video.html
Pruthvi Fernandes
Pruthvi Fernandes 5 aylar önce
Christoff Weihman, Keynote Speaker/ Author at ASPIRE enterprises talks about crafting 5-star customer experiences on Engati CX. He says that it's extremely important to show empathy, companies need to think from the point of view of the customers. He also mention an equation which matters- ""humans + AI = CX"" Catch the video here to learn more : trshow.info/watch/EuX5xsrYuvU/video.html
Gabrielle Gonzalez and Associates
Gabrielle Gonzalez and Associates 11 aylar önce
I love this video! Do you have an updated version with more up to date data?
arlindo honorato
arlindo honorato Yıl önce
Vidioxp
Gu3ss Wh0
Gu3ss Wh0 Yıl önce
This video explains WHY it's important, not HOW to do it. Stupid video.
Hostal Jacha Inti
Hostal Jacha Inti 3 yıl önce
PLEASE BOOKING.COM HELP US, WE ARE HAVING A TERRIBLE EXPERIENCE WITH SOME INVOICES THAT PEOPLE WHO WORK FOR YOU ARE TRYING TO CHARGE US, EVEN WHEN WE SENT THEM OUR PROOFS WHICH CLARIFY THE CASES, PLEASE S O S
Arda
Arda 3 yıl önce
Is it possible to get a link to the source of the chart at the beginning of the video? I'd like to cite this study in my master's thesis, but I believe you only sell it..
Mehul Shah
Mehul Shah 4 yıl önce
That’s a very helpful exploration of a very complex business topic. Creating value through transforming customer journeys. Thanks for sharing.
Brian Ugwu
Brian Ugwu 4 yıl önce
There are many factors in testing apps for money. One place I found which successfully combines these is the Kevins App Oracle (google it if you're interested) it's the most useful resource that I've heard of.look at the amazing information .
Mentor Myron Sta. Ana
Mentor Myron Sta. Ana 4 yıl önce
Hi Temkin Group. I'm a #customerexperience advocate, trainer, consultant, and speaker in the Philippines and when I came across this video of yours, I thought the insights here my trainees would appreciate and benefit from even if the data are from your country. Generally, it's pretty much the same anywhere after all. Anyhow, would you mind if I download this and show this at one of my upcoming public seminars on Customer Experience? I know you made it public here on TRshow and most likely, downloadable without your knowledge but I would still like to get your permission as it's obviously your company's property. Please let me know if you approve or not. Thanks! Oh, and great video by the way.
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