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I'm going to make a prediction. There's little chance this video will go viral. Here's why. Because no one cares to talk about customer complaints. But I want to challenge you to listen to this whole thing because it will save you a lot of sleepless nights, make and save you a lot of money, and create a culture for your company. So let's get right into it.
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5 Types of Customer Complainers
#1: The Valid Complainer - 1:11
#2: The Pessimist - 1:34
#3: Like Your Product, Disagree with Your Belief - 1:50
#4: An Actual Enemy - 5:04
#5: Trolls - 08:05
How to Handle Customer Complaints - 9:10
#1: Speed is Your Game - 10:08
#2: Don't Avoid Conflict - 10:38
#3: You Can't Win Them All - 12:03
#4: Get on the Phone - 12:07
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